We know your time is valuable. Please remember loan payments made from a CCU account are free and simple to make using Online Banking. If you are not enrolled in online banking or would like to setup a CCU checking or savings account, please call 512-477-9465 or toll free at 1-800-486-4228 or visit any branch.
To make your loan payment from accounts at another financial institution, or with a credit or debit card, we also offer the following two options for a convenience charge.
To use this self-service you’ll need to create an account. To make your payment you’ll need your member number, your date of birth and the last four digits of your Social Security number. There is a $5 convenience charge for this service. Please click here to make your payment using the web portal.
If you’d like to make a payment through a CCU Member Service Representative, there is a $15 charge for each transaction. Please call (512)477-9465 or toll free at 1(800)486-4228, and press option 2.
Why is there a convenience charge?
CCU incurs expenses for processing loan payments with a credit card, debit card, or from accounts at another financial institution.
We encourage you to make CCU your primary financial institution by setting up a checking account, enrolling in online banking and setting up monthly payments through our online Bill Pay service.
What are the charges?
The convenience charge for using the self-service web portal is $5. If a CCU Member Service Representative processes the payment, the charge will be $15.
How can I get around paying the convenience charge?
Payments made from a CCU savings or checking accounts are free. Making CCU your primary financial institution comes with many benefits.
What do I need to make my payment?
To pay via the Web Portal, you’ll need your member number, your date of birth and the last four digits of your Social Security number. To make a payment by phone with a CCU Member Service Representative, you’ll need your member number and your loan number.
What do I need for the Web Portal?
To pay online, please click here and set up an account for the online payment system. If you can’t remember your username or password, you’ll be asked to set up a new account with the online payment system.
SWBC administers the web portal and cannot reset passwords. Payments made through CCU online or mobile banking are free and easy to make. If new loans are established or if you didn’t select all your loan accounts during registration you’ll need to re-register.
When will payments post?
Payments will be posted to your account the day of the transaction or the day after.
Can I payoff my loan through the online or automated phone service?
You can pay off your loan by calling the CCU Call Center or in person at a branch. Fees may apply.
Why can’t I see my loan on the web portal?
Loans are searchable by the borrower and co-borrowers names. You will not be able to see a loan if you are not listed as a borrower on unless you have the information required to access that loan. The web portal will only display your loan accounts. Also, a loan must be in good standing to be accessed via the system.
Can I pay less than the minimum?
The Web Portal will accept less than the minimum payment due. Payments are limited to $750 or less per transaction. If you are past due on your loans, you’ll need to call the Call Center or visit your local branch to get your loan back in good standing.
What types of loans can I pay?
You can make payments on mortgages, home equity/HELOCs, personal loans, auto loans, lines of credit, and motorcycle/boat/RV loans.
How will I know my transaction was successful?
For web portal payments, you will receive an emailed confirmation letter.
What if I need to dispute a payment?
Please contact your external account’s financial institution.